Our Family Support Services

CSO’s Family Support Services are part of the Massachusetts Children’s Behavioral Health Initiative (CBHI). As one of the region’s leading family support service providers, CSO is committed to engaging youth and families in individualized and coordinated trauma-informed care that is family-centered and community-based.

All CBHI services are voluntary.

Services are available at your home, in our offices, or at the location of your choice.
Urgent access available. Walk-in appointments welcomed.

Intensive Care Coordination (ICC)

ICC is model of care coordination using "wraparound" team approach for youth and families. This service is especially appropriate for youth who receive services from multiple providers or state agencies, including special education services. ICC is provided by a professional Care Coordinator along with a Family Partner. CSO is the ICC provider for the Hampshire/Franklin/North Quabbin area.
Better Understand ICC Services with this MassHealth YouTube Video »

In-Home Therapy (IHT)

CSO’s IHT teams treat child/youth behavioral health needs and enable families to support youth in the home. With a goal of reducing the need for out-of-home placements, IHT offers intensive, family-focused therapy and support provided by one or more members of professional and paraprofessional team. 
What Is IHT? This MassHealth YouTube Video Explains »

Family  Support & Training (FS&T)

FS&T connects parents/caregivers with a "family partner," an individual with life experience as the parent or caregiver of a child with behavioral health needs who has been trained to provide support to families. FS&T may be part of Intensive Care Coordination or may be provided in conjunction with an existing behavioral health treatment plan for outpatient therapy or in-home therapy.

Therapeutic Mentoring

A therapeutic mentor works one-on-one with a child or youth who, because of behavioral health needs, requires support and coaching to learn social skills, including better ways to communicate and get along with others. Therapeutic mentoring helps the child achieve goals identified in an existing treatment plan for outpatient therapy or in-home therapy or goals from an Individualized Care Plan for a child receiving Intensive Care Coordination.

In-Home Behavioral Services (IHBS)

Including behavior assessment, therapy and ongoing behavioral monitoring, IHBS is provided in the home or in the community for children and youth with specific problem behaviors that may not be addressed by other therapeutic approaches.


  • Athol 491 Main Street 978. 249.9490

  • Gardner 205 School Street 978.632.9400

  • Greenfield 1 Arch Place 413.774.1000

  • Northampton 8 Atwood Drive 413.582.0471

  • Pittsfield 877 South Street 413.236.5656

  • Springfield 130 Maple Street 413.737.9544

All Stars Afterschool Program

34 N. Maple St, Florence 413.387.4080

250 S. Main St., Athol    978.709.0410

6 Arch Place, Greenfield 413.775.6750

Services include:

  • Age-appropriate social activities

  • Educational support

  • Family resources to support youth at home

  • Individual, family and group counseling to create individualized care

With sites in Florence, Greenfield, and Athol, CSO’s All Stars Program is a DMH-funded after-school program. All Stars provides therapeutic day services for youth between the ages of 6 and 18 who experience serious emotional disturbances that interfere with meaningful social connections. All Stars provides structured support and clinical interventions that strengthen youth resiliency and help them to develop skills related to social engagement, leadership and independence. Call 413.774.1000 for information regarding eligibility.

The Bridge Family Resource Center

101 University Drive, Suite A3,  Amherst  413.549.0297

Services INclude:

  • Parent Support Groups

  • Educational classes including financial literacy

  • Arts, cultural, and recreational activities--dance, yoga, and more!

  • Specialized clinical supports for youth and their families

  • Family Groups for learning and skill-building

The Bridge is a community-based, family-driven program supporting families and their children 0–18 years old. The Bridge is one of a network of 18 Family Resource Centers across the Commonwealth. All services are free and available to any child or family. 

See the News & Events Page for The Bridge’s Monthly Schedule »

Watch a CSO YouTube Video about The Bridge in Amherst »