Our Family Support Services

CSO’s Family Support Services are part of the Massachusetts Children’s Behavioral Health Initiative (CBHI). As one of the region’s leading family support service providers, CSO is committed to engaging youth and families in individualized and coordinated care that is family-centered and community-based.

All CBHI services are voluntary.

Services are available at your home, in our offices, or at the location of your choice.
Urgent access available.  Walk-in appointment gladly accepted.

Intensive Care Coordination (ICC)

A model of care coordination using the "wraparound" team approach for youth and families.  This service is especially appropriate for youth who receive services from multiple providers or state agencies, including special education services.  ICC is provided by a professional Care Coordinator along with a Family Partner.  CSO is the ICC provider for the Hampshire/Franklin/North Quabbin area.

In-Home Therapy (IHT)

Intensive, family-focused therapy and support is provided by one or more members of a team consisting of professional and paraprofessional staff.  IHT teams treat the child/youth's behavioral health needs and help the family support the youth in the home.  IHT has been expanded and renamed from traditional FST  programming.

Family  Support & Training (FS&T)

FS&T links parent/caregivers with a "family partner", a person with life experience as the parent or caregiver of a child with behavioral health needs who has been trained to provide support and case management to families.  FS&T may be part of Intensive Care Coordination or referred to in conjunction with an existing behavioral health treatment plan for outpatient therapy or In-Home therapy.

Therapeutic Mentoring

A therapeutic mentor works on-on-one with a child or youth who, because of behavioral health needs, requires support and coaching to learn social skills, including better ways to communicate and get along with others.  Therapeutic mentoring helps the child achieve goals identified in an existing treatment plan for outpatient therapy or in-home therapy, or goals from an Individualized Care Plan for a child receiving Intensive Care Coordination.


In-Home Behavioral Services (IHBS)

Including behavior assessment, therapy and ongoing behavioral monitoring, IHBS is provided in the home or community for children and youth with specific problem behaviors that may not be impacted by other therapeutic approaches.


  • Athol   491 Main Street   978. 249.9490
  • Gardner  205 School Street         978.632.9400
  • Greenfield   1 Arch Place   413.774.1000
  • Pittsfield   877 South Street   413.236.5656
  • Northampton  8 Atwood Drive   413.582.0471
  • Springfield   130 Maple Street    413.737.9544

All Stars Afterschool Program

34 N. Maple St, Florence

250 S. Main St., Athol

6 Arch Place, Greenfield

Services include:

  • Provides age-appropriate activities
  • Educational support 
  • Family resources to support youth at home
  • Individual, family and group counseling to create individualized care

With sites in Florence, Greenfield, and Athol, The All Stars Program is a DMH-funded after school program that provides therapeutic day services to youth between the ages of 6 and 18 who experience serious emotional disturbances that interfere with meaningful social connections.  All Stars provides structured support and clinical interventions that strengthen youth resiliency and development of skills related to social engagement leadership and independence.  Call  413.774.1000 for information regarding eligibility.

The Bridge Family Resource Center

101 University Drive, Suite A3,  Amherst  413.549.0297

Services INclude:

  • Support Groups
  • Educational classes including financial literacy
  • Arts, cultural, and recreational activities--dance, yoga, and more!
  • Specialized clinical supports for youth and their families
  • Evidence-Based Family Groups

The Bridge is a community-based, family driven program supporting families and their children ages 0-18 years old.  The Bridge is one of a network of eighteen Family Resource Centers across the Commonwealth.  All services are free and available to any child or family.  Our monthly calendar outlines available programs.

Watch our overview video here.