CSO Crisis Programs provide behavioral health assessment, intervention and stabilization for youth, families and adults 24 hours/day, 365 days/year. Individuals may request crisis services on their own or they can be referred by family members, medical providers, schools, state agencies, law enforcement, etc. Crisis services are available to all individuals regardless of insurance or ability to pay.


Families and individuals can experience the quickest response to a psychiatric crisis (with no medical symptoms) by first calling the local Crisis Services team. Individuals will be seen sooner that way than in the hospital emergency room, and in most cases at the location of their choice.


To Contact Crisis Services, call your nearest Crisis Services office:

  • Greenfield/Franklin County
    Staff on-site 24-hours a day
    MCI Youth – 24-hours a day

  • Athol/N. Quabbin
    Staff on-site weekdays, 8AM-8PM
    MCI Youth – 24-hours a day

  • Northampton/Hampshire County
    Staff on-site 24-hours a day
    MCI Youth – 24-hours a day


Crisis Services

Crisis interventions, whenever possible, are provided at locations that support consumer and family preferences. In most circumstances, individuals can be seen in familiar settings such as home or school or a physician’s office. Assessments are strength-based and engage both professional supports and other supports in their community. Interventions with youth are family-focused and are provided by professional clinicians who may work with a trained paraprofessional who provides additional support and advocacy. Adults may also have the support of a professional peer staff when the peer is on duty.

Crisis Services are a preferred alternative to hospital emergency departments (EDs) for individuals seeking behavioral health services when there is no urgent medical condition or immediate safety concern.

Services Include:

  • Crisis assessment and support by a clinician on location--home, in office, or ED.
  • Development of a Crisis management plan.
  • Psychiatric consultation and urgent psychopharmacology intervention, as needed.
  • Referrals and linkages to all medically necessary behavioral health services and supports, including access to appropriate services along the behavioral health continuum of care.

Community Crisis Stabilization (CCS)

CSO has two adult Community Crisis Stabilization residences (sometimes called “respites”) located at the Crisis Office sites in Greenfield and Northampton. CCS residences provide 24-hour support and stabilization for adults age 18 and over admitted on a voluntary basis. CCS is a safe alternative to inpatient care for individuals who can manage their welfare with the guidance and support of our professional staff. 

 Services Include:

  • Quiet home-like atmosphere
  • Daily assessment and brief counseling
  • Case management
  • Daily nursing support
  • Recovery and wellness focused groups
  • Peer Support
  • Discharge planning
  • Psychiatric consultation when needed.

Peer Support Services

 Peers are professionally trained staff with personal experience receiving mental health services and willingness to share their knowledge and experience of recovery. All peer services are voluntary.