Family Support Service

Services are provided in:


CSO’s Family Support Services are part of the Massachusetts Children’s Behavioral Health Initiative (CBHI). As one of the region’s leading family support service providers, CSO is committed to engaging youth and families in individualized and coordinated care that is family-centered and community-based.

  • Intensive Care Coordination
  • Family Support & Training
  • Mobile Crisis Intervention
  • In-Home Therapy
  • In-Home Behavioral Services
  • Therapeutic Mentoring

Intensive Care Coordination (ICC)

A model of care coordination using the “Wraparound” team approach for youth and families. This service is especially appropriate for youth who receive services from multiple providers or state agencies, including special education services. ICC is provided by a professional Care Coordinator along with a Family Partner. CSO is the ICC provider for the Hampshire/Franklin/North Quabbin area.

Family Support & Training (FS&T)… “Family Partners”

A care model that links parents/caregivers with a “family partner”, a person with life experience as the parent or caregiver of a child or youth with behavioral health needs who has been trained to provide support and case management to families. FS&T may be part of Intensive Care Coordination or referred to in conjunction with an existing behavioral health treatment plan for outpatient therapy or In-Home therapy.

Mobile Crisis Intervention (MCI)

MCI is a short-term service providing a mobile, on-site, face-to-face, therapeutic response. Mobile Crisis teams go to any location to stabilize the child or youth. The team can remain involved up to 7 days and will help the family to connect or re-connect to ongoing behavioral health services. Contact your local Crisis team for MCI.

In-Home Behavioral Services (IHBS)

Behavior assessment, therapy and ongoing behavioral monitoring provided in the home or community for children and youth with specific problem behaviors that may not be helped by other therapeutic approaches.

Therapeutic Mentoring (TM)

A therapeutic mentor works one-on-one with a child or youth who, because of behavioral health needs, requires support and coaching to learn social skills, including better ways to communicate and get along with others. TM helps the child achieve goals identified in an existing treatment plan for outpatient therapy or In-Home therapy, or goals from an Individualized Care Plan for a child receiving ICC.

In-Home Therapy (IHT)

Intensive, family-focused therapy and support is provided by one or more members of a team consisting of professional and paraprofessional staff. IHT teams treat the child/youth’s behavioral health needs and help the family support the youth in the home. IHT has been expanded and renamed from traditional “FST” programming.

To make a referral for any CBHI service, please call the nearest office.  A CBHI staff will return your call within 24 hours to respond to any questions and to schedule services.

If your child or youth needs to be seen urgently — that day or sooner — call Crisis Services for Mobile Crisis Intervention.


Hampshire County: 413.586.5555
Franklin County: 413.774.5411
N. Quabbin Athol: 978.249.3141

Insurances Accepted

Children’s Behavioral Health services are available to MassHealth youth under the age of 21, with serious emotional disturbance (SED), and enrolled in MassHealth Standard or Commonwealth Care who meet the medical necessity criteria for this service.

Call with eligibility questions or possibility of private insurance coverage.

All CBHI services are voluntary.

Outpatient Services are also available at each location including:

  • Child Psychiatry: evaluation, medication management and consultation
  • Individual and Family Therapy
  • Psychological testing and assessment

Services available at your home, in-office, or at the location of your choice.
Urgent access available.

Community-Based Locations

For referral please call:

53 Eagle Street
Pittsfield, MA 01201

10 Main Street
Florence, MA 01062

130 Maple St., Suite 325
Springfield, MA 01103

1 Arch Place
Greenfield, MA 01301

491 Main St.
Athol, MA 01331

205 School Street, Suite 301
Gardner, MA 01440