Intensive Care Coordination

Services are provided in:


What is Intensive Care Coordination (ICC)?

Intensive Care Coordination is a service that uses the “Wraparound” team approach for youth and families. This service is especially appropriate for youth who receive services from multiple providers or state agencies, including special education services.

What Does Intensive Care Coordination Provide?

  • Risk management and safety planning.
  • A comprehensive home-based assessment of the youth’s and family’s strengths and needs.
  • The assembling of a care planning team of the family’s preference, consisting of professional and natural supports, including a Family Partner who advocates for the family.
  • The development of an individual care plan (ICP) that guides the family and team in pursuing goals identified by the care planning team.
  • Ensuring that services and supports identified on the individual care plan are in place and coordinated.

Family Support & Training:

(FS&T)…”Family Partners”
This service links parents/caregivers with a Family Partner, a person with life experience as the parent or caregiver of a child or youth with behavioral health needs who has been trained to provide support and case management to families.

The Family Partner works closely with the Intensive Care Coordinator, parent(s) and youth to:

  • Teach the parent/caregiver how to navigate the child-serving systems.
  • Identify services and supports in the community.
  • Develop connections with self-help or support groups.
  • Support and coach the parent/caregiver in reaching goals identified on the individual care plan.

To make a referral for Intensive Care Coordination and/or Family Support & Training, please call the nearest office on the back of this brochure. A Care Coordinator will return your call within 24 hours to respond to any questions and to schedule a meeting.

Family Support Agencies

The following organizations have joined with CSO to provide support and training to families through their skilled Family Partner staff:

  • The Consortium — Support Network for Families of Western Massachusetts.
  • Valuing Our Children.
  • Berkshire Children and Families.
  • Additional partnering for Systems of Care development with the North Quabbin Community Coalition.

If your child or youth needs to be seen urgently — that day or sooner — call Crisis Services for Mobile Crisis Intervention.

Hampshire County: 413.586.5555
Franklin County: 413.774.5411
N. Quabbin Athol Site: 978.249.3141

Insurances Accepted

Intensive Care Coordination facilitates care planning and coordination services to Mass-Health youth under the age of 21, with serious emotional disturbance (SED), and enrolled in MassHealth Standard or Commonwealth Care who meet the medical necessity criteria for this service.

Call with eligibility questions or possibility of private insurance coverage.

Outpatient Services are also available at each location including:

  • Child Psychiatry: evaluation, medication management and consultation
  • Individual and Family Therapy
  • Psychological testing and assessment Services available at your home, in-office, or at the location of your choice. Urgent access available.

Community-Based Locations

For referral please call:

1 Arch Place
Greenfield, MA 01301
Fax: 413.774.1776

491 Main Street
Athol, MA 01331
Fax: 978.249.9514

8 Atwood Drive, Suite 201
Northampton, MA 01060
Fax: 413.585.9765