CSS has been providing intensive, mobile outreach services to adults with mental illness since 1992 and is proud of its proven track record of being able to engage consumers who have historically rejected services for a variety of reasons.  While CSS is a therapeutic service, it is separate and distinct from psychotherapy services, employing a hands on, pragmatic approach to services delivery geared towards helping those with mental illness to live more successfully in the community.

CSS operates on the core belief that respect for the struggles, strengths, and capabilities of the consumer, combined with an aggressive, directive treatment philosophy are the key ingredients that facilitate change.  Services provided are based on an atmosphere of safety and predictability to help consumers live independently in the community.

The services provided by CSS are based on a psychosocial rehabilitation model of service delivery, and a treatment philosophy which operates under the assumption that individuals with mental illness can lead productive, meaningful and satisfying lives if they are given the appropriate supports and tools.  Providing safety and predictability, while employing interventions that help individuals manage symptoms effectively, and teach consumers the skills needed to live successfully in the community represents the core of the model.   To this end, the program offers services in a manner that both literally an figuratively "meets the consumer where they are", be it in their home, the clubhouse, or over a cup of coffee.  The goal of services is to foster contact between the consumer and the community in a non-threatening way as possible.

Services can be accessed by contacting The Department of Mental Health in Franklin County or by contacting The Department of Mental Health in Hampshire County at (413) 587-6200.  For information regarding accessing services through insurance providers please call CSO at (413) 774-1000.

CSS services include the following:

  • Psychological and emotional support

  • Recreation and leisure time activities

  • Symptom Management

  • Substance Abuse and Dual Diagnosis Services

  • Life Skills and Activities of Daily Living

  • Help with money management

  • Housing assistance / Access to Entitlements and Benefits

To contact Community Support Services, please click below.
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